Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
By placing an Order through the Website, You warrant that:
All Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any Order at Our sole discretion, including but not limited to product availability, errors in product information or pricing, or suspected fraudulent activity.
All prices are listed in US Dollars (USD) unless otherwise stated. Prices are exclusive of shipping costs, customs duties, taxes, and any other fees applicable to international shipments. Such additional costs are the responsibility of the customer unless explicitly stated otherwise.
We reserve the right to modify prices at any time without prior notice. Price changes will not affect Orders that have already been accepted and confirmed.
We accept the following payment methods: credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfer for wholesale orders. Payment must be received in full before Orders are processed and shipped.
All payments are processed through secure payment gateways. We do not store Your complete credit card information on Our servers.
Upon placing an Order, You will receive an email confirmation acknowledging receipt of Your Order. This confirmation does not constitute acceptance of Your Order. A second notification will be sent when Your Order has been processed and is ready for shipment.
We strive to provide accurate product descriptions, images, and compatibility information. However, We do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may differ from the actual product received.
Vehicle parts compatibility is provided as a guide only. While We use VIN-based lookup and manufacturer data to assist in finding the correct parts, ultimate responsibility for verifying part compatibility rests with the customer. We strongly recommend:
We shall not be liable for any losses arising from incorrect part selection, including but not limited to installation costs, vehicle damage, or downtime.
Our Products include both OEM (Original Equipment Manufacturer) and Aftermarket parts. Each product listing clearly indicates whether it is OEM or Aftermarket. Aftermarket parts are manufactured to meet or exceed OEM specifications but are not produced by the original vehicle manufacturer. Brand names, logos, and vehicle manufacturer names are used for identification purposes only and do not imply endorsement.
We offer international shipping worldwide via major carriers including DHL, FedEx, UPS, and national postal services. Shipping costs and estimated delivery times are calculated at checkout based on destination, weight, and dimensions.
Orders are typically processed within 1-3 business days after payment confirmation. Processing time may vary depending on product availability, order volume, and customs documentation requirements.
Estimated delivery times are provided as guidelines only and do not constitute a guarantee. Actual delivery times may vary due to factors beyond Our control, including but not limited to customs clearance, weather conditions, carrier delays, and public holidays.
International shipments may be subject to import duties, customs clearance fees, and taxes imposed by the destination country. These charges are the sole responsibility of the recipient. We recommend contacting Your local customs office for information on applicable duties before placing an Order.
We are required by law to declare the full value of goods on customs documentation. We cannot mark packages as “gift” or undervalue merchandise to avoid customs duties.
It is Your responsibility to ensure the shipping address provided is accurate and complete. We cannot be held responsible for Orders shipped to incorrect addresses provided by the customer. Address changes must be requested before the Order is shipped.
Risk of loss and title to Products pass to You upon delivery to the carrier. Any claims for lost or damaged shipments should be filed directly with the carrier, though We will assist in providing necessary documentation.
We accept returns within 30 days from the date of delivery, subject to the following conditions:
The following items are not eligible for return:
Upon receipt and inspection of returned Products, We will notify You of the approval or rejection of Your refund. If approved, refunds will be processed to the original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is due to Our error (e.g., wrong item shipped, defective product).
Exchanges are subject to product availability. The difference in price (if any) must be paid by the customer. Return shipping costs for exchanges are the responsibility of the customer unless the exchange is due to Our error.
Defective products covered under warranty should be reported within the warranty period. We will, at Our option, repair, replace, or refund the purchase price of defective products. Warranty does not cover damage caused by improper installation, misuse, neglect, accidents, or normal wear and tear.
All content on the Website, including but not limited to text, graphics, logos, images, product descriptions, software, and the overall design, is the property of the Company or its licensors and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, perform, or otherwise use any content from the Website without Our prior written consent. Product images and descriptions may not be used for resale, commercial purposes, or on third-party websites without explicit permission.
ONOSEN and the ONOSEN logo are trademarks of the Company. Other product and company names mentioned on the Website may be trademarks of their respective owners.
When You create an account with Us, You must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account.
You are responsible for safeguarding the password You use to access the Service and for any activities or actions under Your password. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
We may terminate or suspend Your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
In addition to other prohibitions as set forth in the Terms, You are prohibited from using the Website or its content:
We reserve the right to terminate Your use of the Service for violating any of the prohibited uses.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states/jurisdictions, each party’s liability will be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless the Company and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of:
We may terminate or suspend Your account and bar access to the Service immediately, without prior notice or liability, under Our sole discretion, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your account, You may simply discontinue using the Service.
The laws of China, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For international customers, any disputes arising from these Terms or the use of the Service shall be resolved through good faith negotiation. If negotiation fails, either party may submit the dispute to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC). The arbitration shall take place in Hangzhou, China, and shall be conducted in English.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If You have any questions about these Terms and Conditions, You can contact Us: